If you’re researching Sandals Club level, you’re probably not looking for a dramatic “VIP vs. not‑VIP” storyline, you just want the facts in plain English: what changes when you book Club Level, and what stays the same?
That’s exactly what I’m doing here. I’m sticking to what Sandals and Beaches publish publicly about Club/Concierge service tiers, and I’ll lay it out in a way that’s easy to scan, easy to compare, and easy to use when you’re picking a room category. No hype, no mystery, and no pretending you need a decoder ring to understand what you’re paying for.
What Is Sandals Club Level?
Sandals Resorts categorizes accommodations into three primary tiers:
- Luxury Level
- Club Sandals (also referred to as Club Level)
- Butler Elite
Sandals Club Level is the concierge-tier category. That middle sweet spot. Club Sandals includes dedicated concierge services, lounge access, and additional arrival and in-room benefits beyond the Luxury Level category.
What All Guests Receive at Sandals Resorts
Before outlining Club Level benefits specifically, it is important to understand that all Sandals room categories include core all-inclusive amenities.
All guests at Sandals receive:
- Unlimited dining at on-property restaurants
- Unlimited beverages, including premium liquors
- Land and water sports (including snorkeling and select activities)
- Scuba diving for certified divers
- Entertainment and fitness facilities
- Round-trip airport transfers
- Taxes and gratuities included (excluding spa therapists and butlers)
Club Level builds upon this foundation. It takes a great vacation – and kicks it up a notch.
Verified Sandals Club Level Benefits
The following benefits are specifically described by Sandals as part of the Club Sandals category.
Arrival and Check-In
Club Sandals guests receive:
- A cold towel welcome upon arrival
- Check-in with a Club Sandals Concierge in the lounge
- Escort to the room and a private resort orientation
Concierge Services
Sandals describes Club Sandals concierge services as assistance with:
- Restaurant reservations
- Spa reservations
- Tour and excursion bookings
- Private dining arrangements
Concierge availability and scope are defined by the resort and operational schedule.
Club Sandals Lounge Access
As experienced by thousands of our Reliant Destinations clients, Club Sandals guests have access to the Club Sandals lounge, which includes:
- 24-hour access (staffed during designated hours)
- Snacks and pastries served throughout the day
- Coffee and tea service, including Jamaica Blue Mountain Blend coffee
- Alcoholic and non-alcoholic beverages
- An air-conditioned seating area
Lounge amenities may vary slightly by resort.
In-Room Dining
Sandals states that Club Level accommodations include in-room dining from 7:00 a.m. to 10:00 p.m.
This service window is described on the Club Sandals overview page.
In-Room Bar and Amenities
According to Sandals, Club Level rooms include:
- An in-room bar stocked daily
- Water, sodas, juices, and local beer
- Robert Mondavi Twin Oaks® wines
- A selection of spirits
- Robes in all rooms
- Complimentary Wi-Fi in rooms and public areas
Specific brands and beverage selections may vary by resort.
Departure Assistance
Sandals states that Club concierge staff can assist with departure arrangements and related planning.
Comparison: Luxury Level vs Sandals Club Level vs Butler Elite
The distinction between tiers is described by Sandals as follows:
Luxury Level
- Includes all standard Sandals all-inclusive amenities
- Does not include Club lounge access or concierge-level services
Sandals Club Level
- Includes all Luxury Level benefits
- Includes concierge service
- Includes Club Sandals lounge access
- Includes in-room dining from 7:00 a.m. to 10:00 p.m.
Butler Elite
Sandals describes Butler Elite as the highest service tier, which includes personalized butler service and expanded in-room dining and assistance.
The specific Butler Elite services are detailed on Sandals’ Butler overview page.
Sandals Club Level at Beaches Resorts
Beaches Resorts, the family-friendly sister brand of Sandals, offers a category referred to as Suite Concierge Service.
Concierge Service on the Beaches side of the family include:
- Private check-in at a concierge lounge
- Assistance with reservations and planning
- A stocked in-room bar
While similar in structure, Beaches and Sandals operate as separate brands with distinct guest profiles.
Frequently Asked Questions About Sandals Club Level
Does Sandals Club Level include room service?
Club Level includes in-room dining from 7:00 a.m. to 10:00 p.m.
Is Club Level available at all Sandals Resorts?
Sandals offers Club Level accommodations across its portfolio, though specific room categories vary by resort.
Do Club Level guests receive special check-in?
Sandals states that Club guests check in with a concierge in the Club lounge and receive an escorted room arrival.
What is the difference between Club Level and Butler Elite?
Sandals describes Club Level as concierge-tier service with lounge access. Butler Elite includes personalized butler service and expanded assistance.
Planning Considerations
When evaluating the Sandals Club Level, guests may compare:
- Room location and view
- Service level preferences
- In-room dining access
- Budget considerations
While Sandals does not position Club Level as required for any specific occasion, these contextual factors can influence the overall experience.
For assistance comparing specific room categories at a chosen resort, you may contact Reliant Destinations at hello@reliantdestinations.com. We are always thrilled to provide service with a smile!
