If you had a promotion such as a free candlelight dinner or couples massage added to your booking as part of a published promotion, this will show as a resort credit when you are in the resort. To redeem, either go to the front desk or Red Lane Spa reception.
Great question! When we hold airfare on your booking, this is an availability hold but is subject to ticketing guidelines before issuance. Simply put, though the airfare is held against your booking, until this is paid in full, it is subject to pricing fluctuations. If the airfare is not paid by the deadline, the booking is subject to forfeit….
You can do this 2 ways: you should always have the latest email invoice & terms and conditions in your email inbox and you can also check your details on the Sandals portal anytime here.
