We have a mechanism to support your urgent needs! All it takes is sending an email with the word “URGENT” in the title to hello@reliantdestinations.com.
Emails with this word in the title will be flagged for priority attention.
Inboxes are monitored 7 days a week (within reasonable working hours) for urgent needs.
Please don’t worry if your email isn’t responded to immediately; we typically will try to sort your urgent requirement before responding.
What is urgent?
Well, 90%+ of requests marked urgent actually aren’t.
If there are more than 2 or 3 rooms remaining of an amendment, this is priority, but not urgent.
If there is a single room remaining on a desired amendment, you are welcome to mark this urgent.
A travel incident on the way to resort that ends in a delay can be sent to us, but please also reach out to the resort directly using the contact details on your final provided voucher (the resort should only be contacted directly if within 24 hours of your stay).
Another example, however rare, of something that might be urgent would be a large issue in resort. If you’ve used LOOP and spoken to managers, but still have an issue after a reasonable time for the issue to be resolved, please email with an urgent note. These kinds of issues are incredibly rare, but I am able to loop in the resort executives immediately for urgent attention (but only after you’ve done the above steps).
You are, of course, always welcome to also reach out via Facebook Messenger for any needs – just remember that there is no way to mark a Facebook Message urgent, so it will be responded to in order of receipt like standard communication.
