( ** Info in this FAQ only applies to around 1/100 bookings and is there for those with associated questions ** )
Are you seeing a random booking in addition to yours on your email browser/software? If so, take a deep breath and don’t panic – there’s no cause for concern!
This is an AI (artificial intelligence) calendar error mostly by Gmail (affects around 20% of users and a few other email providers) and is so common it has a name in the industry: “phantom booking”.
Essentially, it is Gmail/etc trying to be too smart for their own good and creating a fake calendar item on top of the real one (typically is Grenada or Beaches Turks as the culprits).
While having an “extra” booking isn’t nearly as concerning as having an incorrect or missing booking altogether, we understand this can cause alarm for some mail users and want to make everyone aware of this issue.
It affects mostly the travel industry like Sandals/Beaches, Disney/Universal resorts, some cruise lines, and scattered other brands.
We’ve asked many IT folks to look into this over the months and we can not find any way to solve this issue as it looks like some caching issue on the back-end of these email platforms.
So, rest assured – all is good!
If you’d like to double/triple verify your booking, here’s what you can check to make sure all is good:
- Is the resort and date given in the confirmation email to you correct?
- Is all the info in the attached client invoice correct?
- When you load up your booking using the “my booking portal” button at the top of this page, does all the info look correct?
If you can answer “yes” to one or more of the above, you can rest easy tonight, knowing that your trip to paradise is secure! 🙂
