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I have an urgent request/amendment! What should I do?

We have a mechanism to support your urgent needs! All it takes is sending an email with the word “URGENT” in the title to hello@reliantdestinations.com. Emails with this word in the title will be flagged for priority attention. Inboxes are monitored 7 days a week (within reasonable working hours) for urgent needs. Please don’t worry if your email isn’t…

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What are the different company names I see on paperwork?

Great question! On invoices, vouchers, emails, signatures, and other paperwork, you might come across a few different company names. To avoid any confusion, here are the names you might see: Sandals/Beaches Resorts – the trading brand name of the resorts Unique Vacations – the legal name for Sandals and who your trips is booked through Unique Travel Corp –…

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I’m seeing a random reservation I didn’t book in my email inbox?!

( ** Info in this FAQ only applies to around 1/100 bookings and is there for those with associated questions ** ) Are you seeing a random booking in addition to yours on your email browser/software? If so, take a deep breath and don’t panic – there’s no cause for concern! This is an AI (artificial intelligence) calendar error…

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Tell me about straws…

(Quick disclaimer: I know this can be a highly politicized topic with strong emotions from some; this is simply a reminder in case you need to plan accordingly.) In line with ocean environmental efforts Sandals & Beaches has ceased offering plastic straws at all the resorts and instead uses study, cardboard straws. While I have found these more robust…

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Do I need hard copy of my paperwork?

No hard copies are required, but we highly recommend taking a print off of the final voucher you are sent right before you travel. You will be asked for your last name by the Sandals representative at the airport who will then have all info on file.

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I haven’t booked airfare yet. When should I book?

Are you traveling in the next 10 months? If so and you have yet to book, the answer is – book NOW! Air is cheapest and has the best availability around 10 months in advance. The sooner you get to your date of travel and the fewer tickets available, price increases accordingly (last-minute discounted air is a myth for…

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