My Booking Archives | Reliant Destinations

Terminology Help: What is different to the concierge service at Reliant Destinations versus the concierges at Club Sandals in resort?

If you are confused by terminology, we are happy to help! Reliant Destinations: We serve as your dedicated Sandals & Beaches Resorts concierge team, complimentary for you and funded by the resorts on your behalf! As YouTube’s #1 brand experts, our services stretch far and wide, starting with providing an unlimited plethora of value through the immense knowledge in…

Is Reliant Destinations a travel agency, or….?

The term ‘travel agency’ has definitely shifted over the years. In our lifetimes, this went from a brick-and-mortar corner store where agents had to call in orders over telephones to massive conglomerates like Expedia, Kayak, Booking.com, and more! Thus, it is safe to say that this term is now extremely broad. So, what is Reliant Destinations? Simply put, my…

I’m familiar with Addison, but who is the “team”?

Yes, this is an awesome question! I, Addison, serve as your primary personal concierge agent representative for each booking assigned to Reliant Destinations. I’m the one you typically see in the Mr. TraveLux videos and the primary individual responsible for assisting you in your stay! Throughout the course of your booking, you will receive a set of communications. After…

I have an urgent request/amendment! What should I do?

We have a mechanism to support your urgent needs! All it takes is sending an email with the word “URGENT” in the title to hello@reliantdestinations.com. Emails with this word in the title will be flagged for priority attention. Inboxes are monitored 7 days a week (within reasonable working hours) for urgent needs. Please don’t worry if your email isn’t…

What are the different company names I see on paperwork?

Great question! On invoices, vouchers, emails, signatures, and other paperwork, you might come across a few different company names. To avoid any confusion, here are the names you might see: Sandals/Beaches Resorts – the trading brand name of the resorts Unique Vacations – the legal name for Sandals and who your trips is booked through Unique Travel Corp –…

I’m seeing a random reservation I didn’t book in my email inbox?!

( ** Info in this FAQ only applies to around 1/100 bookings and is there for those with associated questions ** ) Are you seeing a random booking in addition to yours on your email browser/software? If so, take a deep breath and don’t panic – there’s no cause for concern! This is an AI (artificial intelligence) calendar error…

I haven’t booked airfare yet. When should I book?

Are you traveling in the next 10 months? If so and you have yet to book, the answer is – book NOW! Air is cheapest and has the best availability around 10 months in advance. The sooner you get to your date of travel and the fewer tickets available, price increases accordingly (last-minute discounted air is a myth for…

I booked direct, then requested you as my concierge agent. What do I need to know now that this is complete?

It is a true honor to assist with your special trip – thanks for allowing us the pleasure of helping make this perfect! Sandals & Beaches believe in quality service and as such, allow this special program to provide you with personalized assistance and access to top expertise to answer all of your questions. Please note that as Sandals/Beaches…

I’d like to see a digital brochure for my resort. Where can I access this?

Not a problem! You can view all the brochures for your favorite Sandals Resort(s) here!

How can I upgrade my booking?

Anytime before travel, I would be delighted to search upgrade availability and pricing for you to see if there are any enhancements that would delight you; with this, you will never lose any existing promotions or offers. Simply get in touch with one of the buttons above!

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