If I have any concerns while in the resort, what should I do?

Never fear and the #1 thing to remember is that there are very few issues that cannot be solved. Also, a friendly reminder that the Caribbean operates on “island time” – a relaxed approach to life. You can do 2 things:

  1. In the Sandals/Beaches app, you get access to a button in this app called “LOOP” – only available when you are in resort. This allows you to leave a compliment, request, or concern and it gets escalated accordingly.
  2. You can also speak to a Hotel/Dining/Butler/Experience Manager if you have any requests or concerns and they will try to assist immediately.

In the extremely unlikely instance that you are not able to have your issued solved with either of the above, you are always welcome to contact me to intervene on your behalf.

Issues at a Sandals or Beaches resort are incredibly rare, but just remember that if anything arises, both the resort team and myself always strive to give you the best result.